SEASON TICKET PRICES
Here are a series of commonly asked questions regarding purchasing tickets for Hitchin Town FC home and away fixtures.
Can I only get a ticket for matches at Top Field using the online link? What about if I turn up on the day – will you have normal turnstile sales operating?
Every ticket for every match at Top Field will have to be bought online via our ticketing site. We will not be selling any tickets on the day of the game at the turnstiles.
I’m over 80 and I noticed my entry to the game is free. Do I need to obtain a ticket online?
Yes. Everybody who enters the ground on the day as a supporter will need a ticket; firstly because we know the exact number of people within the ground and secondly for track and trace compliance.
I am disabled and bringing my carer with me, are they entitled to any concession?
We will give the carer free entry to the game with a ticket, but please email firstname.lastname@example.org to arrange this.
I am a season ticket holder – do I need to buy a match ticket for cup matches?
Yes – the season ticket only covers our matches at Top Field in the Southern Premier League for 2021/22. All matches in cup competitions would require you to purchase a match ticket to enable entry to that game.
I have ordered a match ticket, but I still haven’t received the ticket to my email address. What shall I do?
Firstly we recommend checking your email junk folder, as the email confirmation sometimes ends up in there. This is particularly common with Hotmail accounts. If not, please email Club Admin on email@example.com and explain the situation – we will try to solve it for you.
I have purchased a match ticket, but I have accidently deleted the email that it was sent in. What shall I do?
Email Club Admin on firstname.lastname@example.org and explain the situation – we will try to solve it for you.
Must I show the ticket that has been sent to me, or will a printed email confirmation of purchase suffice to gain entry?
You must be able to present a QR code icon for scanning at the turnstiles to gain entry to the game – either a printed ticket or via your Smartphone. A printed confirmation of payment for a ticket or tickets without the QR code for scanning will not be sufficient to gain entry to the game.
My son is playing in the match for Hitchin Town and I have previously been able to attend the game for free, with my name on the pass list. Can I continue to do this, this season?
No, you will need to buy a ticket online in advance to get entry to the game.
I have purchased a match ticket for a game, but I am no longer able to attend the match. Can I request a refund or give my ticket to somebody else?
You can’t transfer the ticket, but we can exchange your ticket for a future game. We would only consider a refund in exceptional circumstances. Email Club Admin on email@example.com and explain the situation.
I have bought a ticket and the match has been postponed – what shall I do?
Your ticket is still valid for the rearranged game. If you aren’t able to attend the rearranged game then we can arrange an exchange for a future game, but we regret that we cannot offer refunds in the cases of postponed games unless we consider the circumstances to be exceptional. Please email Club Admin on firstname.lastname@example.org for any requests.
Will I still be able to get a match programme at the game?
Match day programmes will be on sale in the ground at games this season, but only contactless card payment or the correct cash payment (£2.50) will be accepted. No change will be provided.
What time with the turnstiles open for entry to matches at Top Field this season?
For 3pm kick-off, turnstiles will open at 1:30pm. For 7:45pm kick-off, they will open at 6:45pm.
I want to support Hitchin Town FC at an away game this season. Can I buy tickets through the Hitchin Town website?
These will generally not be on sale via the Hitchin Town FC website. However, developments are being progressed so that clubs who use the same ticketing system as us will be able to enable us to sell tickets for their game on our website, and we hope that this will be introduced at some point during the season. We will release information on how to gain entry to away matches near the time of the game, via social media and this website.