Our Policies

This list is not exhaustive, but covers all forms of media pertaining to the Football Club, including: Website, Programme, Social Media (Facebook) and the Fans’ Forum.

In terms of language used in any form of media, the following are deemed to be unacceptable and are not permitted under any circumstances:

  • Swearing
  • Personal abuse or threatening of any individual
  • Racism
  • Sexism
  • Homophobia
  • Libel or slander

Behaviour of the following kinds are also unacceptable:

  • Bullying of individuals
  • Personal agendas
  • Political agendas
  • Religious bias

Users of all of the Club’s media outlets should be aware of the following:

The Club is an Equal Opportunities Sports Club that welcomes all segments of the local community. Anyone who displays any of the aforementioned offensive characteristics is not welcome and the Club will remove them from the ground or ban them from having access to social media.

Going forward, anonymous names will not be permitted. Although difficult to police, the Club will not entertain or respond to any enquiry or message that does not come from a clearly identifiable source.

Terry Barratt
Hitchin Town FC
16th May 2015

Privacy Policy

Hitchin Town FC takes the privacy of our services users very seriously.

Please read this Privacy Policy carefully to see how Hitchin Town FC will treat the personal information that you provide to us, either when using our website, or in any other circumstances when we collect data from you (including via email). We will take reasonable care to keep your information secure and to prevent any unauthorised access or use of it. We process all information in accordance with applicable UK data protection legislation.

By using our website or submitting information to us through or in connection with our website, you signify your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our website or submit information to us through or in connection with it.
We may change this Privacy Policy from time to time and the change will take effect once the revised Privacy Policy is available on this Site. Therefore, please refer to this Privacy Policy each time you submit your personal information.

Your Information

We may ask you to provide information to us or collect data from you on different occasions, including at a number of points on the website, such as if you:

  • (i) e-mail enquiries, contributions or your views to us;
  • (ii) enter competitions;
  • (iii) register to receive or download information, newsletters or other documentation; or:
  • (iv) purchase goods or services from us (via the Kaizen Marketing website).

The information that you are asked to provide will vary depending on the reason for the collection. In some instances, for example, if you purchase goods or services from us, the provision of certain information will be mandatory


We may also collect, process and use information about you and your use of the website (which may not personally identify you), including any forums you visit and how you arrived at our website. Such information may be collected through “traffic data” and may entail the use of “cookies” or other tracking technologies, “IP Addresses” or other numeric codes used to identify your computer.

Collection of information by third parties

When you use our website, other companies also collect certain information on you using anonymous identifiers, cookies and the other tracking technologies mentioned above. In this regard, we use Google Analytics to better understand how our customers navigate to and through our Site, how long customers spend visiting our content items and how often they return to visit our Site. Google Analytics also helps us to:

  • track the effectiveness of the money we spend on our digital marketing campaigns through Google Display Network Impression Reporting;
  • track the age range, gender, affinity categories (this includes lifestyle identifiers such as being a sports fans), in-market segments (such as product purchase interests) and other related categories through Google Analytics Demographics and Interest Reporting; and
  • reach people who have visited the Site through remarketing with Google Analytics. This may include Google and other third party vendors showing advertisements on sites across the Internet.

To opt out of Google’s use of cookies visit Google’s Ads Settings or the Network Advertising Initiative opt-out page.
You can delete cookies or configure your computer to reject them, although this may disable the Site’s ability to manage individual sessions.

Please note that if you choose to participate in any discussion forum on the Site you may disclose personal information about yourself to other participants. If you do so this is at your own risk.

How Hitchin Town FC uses your information

We will use your personal information:

  • (i) to respond to your enquiry;
  • (ii) to acknowledge any contribution that you may make;
  • (iii) to administer any relevant competition;
  • (iv) to send information to you;
  • (v) to fulfil any contract that we may enter into with you;
  • (vi) for research purposes;
  • (vii) to send marketing information to you in accordance with the provisions set out below; or
  • (viii) for other reasonable purposes for which you have provided such information.

If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e-mail, or contact you by telephone.

We may wish to send you marketing information and offer details by post, e-mail or SMS text. By providing your information you are agreeing to Hitchin Town FC contacting you in this manner to provide you with such marketing information in accordance with the terms of this Privacy Policy.

In addition, our subsidiary companies and selected third parties may like to send you marketing information, by post, e-mail. We will only allow them to do this if you have indicated that you are happy to receive such information (either when you submit your details to us or at a later stage).

If you do not wish to receive any of the above information or be contacted by us in accordance with the above, please update your preferences online (where this facility is available) or alternatively write to the Club Administrator at the address below.

Sharing information

We will share your information with our affiliates and third party service providers if this is necessary or reasonably required for any of the purposes above. Such third party service providers are not entitled to use your information for their own purposes. We may also share your information with third parties for marketing purposes (in accordance with the paragraph entitled “How Hitchin Town FC uses the information” above) if you have indicated that you are happy to receive such information. Some of these third parties may be located outside of the United Kingdom, including in countries where data protection laws might not exist or be of a lower standard than the EU.

We may also share your information with government, law enforcement agencies and regulatory bodies when we consider the disclosure to be fair, reasonable and legal.

Protection of information

We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons.


This Site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage our users to be aware when they leave this Site and to read the privacy statements applicable on those sites. This privacy policy does not apply to information collected on third parties’ sites, unless specified (as below).

Our online sales site, operated by Kaizen Ticketing Solutions Ltd., has its own Privacy Policy which the Club has adopted with regard to this aspect of its operations.

Your right to access the information

You have the right to access the information that Hitchin Town FC holds about you in accordance with the Data Protection Act 1998. In order to do this please make a written application to the Data Protection Officer, at the address provided at the end of this notice. Hitchin Town FC may require you to provide verification of your identity to provide a copy of the information that it holds. Please note that in certain circumstances Hitchin Town FC may withhold access to your information where it has the right to do so under current data protection legislation.

Updating your information

In the event that there is a change to your personal information for example your contact details, please let us know of this by updating your details online (where this facility is available) or writing to the Club Administrator, at the address provided below, so that we can keep your information up to date and accurate.

Contact us

If you have any queries about this Privacy Policy, contact the Club Administrator.

Download this policy

This policy can be downloaded via the following link.